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FAQ

Momence FAQ @ Bottom

✨MOMENCE:
The Switch! ✨

Starting July 7, what to expect...

WHAT IS YOUR STUDIO ETIQUETTE?

We have a few expectations of our participants to ensure we can provide a fun and welcoming atmosphere for everyone...

HOW MUCH DOES A DROP IN CLASS COST?

Check out Passes + Gift Cards in the menu above to see different passes and their pricing. We offer discounts...

I'M NEW TO FITNESS, WHERE DO I START?

All of our classes are suitable for any fitness level! Everyone is on their own unique fitness journey, and we would love for you to start yours with us...

WHAT SHOULD I WEAR & BRING WITH ME?

There are some essentials you need to be prepared with before class...

WHAT SHOULD I EXPECT IN A CLASS?

Expect to experience some JOY with us, plus more! When booking a class...

I CAN'T COME TO MY BOOKED CLASS, HOW DO I CANCEL?

If you can't come please cancel out and let us know as soon as you can! Here's how...

CAN I JUST DROP BY AND WORK OUT ON MY OWN?

Sorry but no, we are strictly a group fitness facility...

WHAT IS YOUR NO-SHOW POLICY?

No-shows keep your instructor waiting, as well as your classmates. We worry, so let's avoid that...

WHAT ARE SESSIONS?

Sessions are great for so many reasons...

I DON'T LIKE MAKING PAYMENTS ONLINE, WHAT NOW?

That's ok, we have a solution for you!

MOMENCE:
Login Link

Can't remember where to login...?

MOMENCE:
Mobile Apps

We encourage you to download the Momence App on your phone...

MOMENCE:
Upcoming Schedule

Where to look for your upcoming classes...

MOMENCE:
Cancelling a Class

You can easily cancel a future booking in the app or on a web browser...

MOMENCE:
Purchased Pass Details

You can see details of your purchased passes in your account...

MOMENCE:
Family Linking

You can link family members, but you cannot share passes...

MOMENCE:
Gift Card Redemption

Gift cards are entered as a Promo Code...

MOMENCE:
Processing Fees

Now that Stripe is our payment provider we have options when it comes to fees...

MOMENCE:
Message Center

Our New Instructor Message Center number is:
📲 1-587-809-5225

MOMENCE:
Referral Program

Share your love for Wild Prairie! Here's how...

Contact

403-443-0273

Instructor Msg Center

587-809-5225

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