FAQ

⏰ WHAT IS YOUR STUDIO ETIQUETTE?

We have a few expectations of our participants to ensure we can provide a fun and welcoming atmosphere for everyone...

🗓️ WHERE CAN I SEE THE UPCOMING SCHEDULE?

Where to look for your upcoming classes...

💳 HOW MUCH DOES A DROP IN CLASS COST?

Check out Passes + Gift Cards in the menu above to see different passes and their pricing. We offer discounts...

🆕 I'M NEW TO FITNESS, WHERE DO I START?

All of our classes are suitable for any fitness level! Everyone is on their own unique fitness journey, and we would love for you to start yours with us...

👟 WHAT SHOULD I WEAR & BRING WITH ME?

There are some essentials you need to be prepared with before class...

🧐 WHAT SHOULD I EXPECT IN A CLASS?

Expect to experience some JOY with us, plus more! When booking a class...

🏋🏻‍♀️ CAN I JUST DROP BY AND WORK OUT ON MY OWN?

Sorry but no, we are strictly a group fitness facility...

🙅 WHAT IS YOUR NO-SHOW POLICY?

No-shows keep your instructor waiting, as well as your classmates. We worry, so let's avoid that...

🔁 WHAT ARE SESSIONS?

Sessions are great for so many reasons...

💰 I DON'T LIKE MAKING PAYMENTS ONLINE, WHAT NOW?

That's ok, we have a solution for you!

💻 HOW DO I LOG INTO MY ACCOUNT?

Can't remember where to login...?

🚫 I NEED TO CANCEL OUT OF MY UPCOMING CLASS.

You can easily cancel a future booking in the app or on a web browser...

📲 DO YOU HAVE A MOBILE APP?

You bet we do! And we highly encourage you to download the Momence App on your phone.

🎟️ WHERE CAN I SEE DETAILS FOR ANY PASSES IN MY ACCOUNT?

You can see details of your purchased passes in your account...

🧑‍🧑‍🧒‍🧒 CAN FAMILY MEMBERS BE LINKED?

You can link family members, but you cannot share passes...

🎁 GIFT CARDS - HOW TO REDEEM

Gift cards are entered as a Promo Code...

💬 MESSAGE CENTER - WHAT DO I USE THIS FOR?

Our Instructor Message Center number is:
📲 1-587-809-5225

♥️ REFERRAL PROGRAM - SHARE AND EARN!

Share your love for Wild Prairie! Here's how...